Return Policy

Returns

If you don’t love it we’ll take it back.

We strive to exceed your expectations with every product you receive. All products are made with the best materials using our special digital printing and embroidery technologies, and most are produced within 24 hours.

If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 30 days of receipt, subject to the exceptions listed here. As OmTHAT launches new products, it will update the Returns information as necessary.

Undeliverable Packages

On very rare occasions, packages are returned to us as undeliverable. We will attempt to re-ship orders that are returned to us as undeliverable.
In an effort to reduce the impact of returned products, OmTHAT returns the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

To return your items:

It’s easy! Just contact Customer Support y emailing [email protected] to receive a Return Merchandise Authorization (RMA) number. Please specify whether you want a replacement or refund.

The OmTHAT Promise

Achieve Total Happiness

Your satisfaction is our top priority. If you’re not absolutely satisfied with your purchase, you can return it for a full exchange, refund, or an account credit within 30 days of receipt.

If you are not completely satisfied with your order and decide you want an exchange, refund, or an account credit, the process is simple:

  1. Contact Customer Support to receive a Return Merchandise Authorization (RMA) number and specify whether you want a replacement or a refund.
  2. Write the RMA number on the packing slip and include the slip in your return package.
  3. Return the package to:
    OmTHAT
    3630 Shukla Court
    Walnut Creek, CA 94589

You will be notified when your goods are received at our facilities, after which, it typically takes 7-21 days for your card or account to be credited.

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